"A Voice for Durham Coast Rail Users"

Monthly Archives: November 2020

Grand Central will reintroduce a four train service to London Kings Cross from Thursday 3rd December – here are the details

We can’t wait to welcome you back on board our services. To support social distancing we have implemented reservation-only travel across all Grand Central services. This means that you must have a seat reservation in order to board one of our trains.
A day-by-day breakdown of which services we expect to be busy can be found  online.

More information about travelling with Grand Central over the Christmas and New Year period, including the latest guidance on face coverings, how much luggage you can bring on board, and how to book journey assistance, can be found on our dedicated Christmas and New Year travel information page.

Planned engineering during Christmas and New Year

Due to engineering works at London King’s Cross, no Grand Central trains will run between 25 December 2020 and 1 January 2021 (inclusive).

In addition, no trains from any operator will run into or out of London King’s Cross between 25 December 2020 and 30 December 2020 – we recommend against all travel to and from London on these dates.


Grand Centrl have today issued the following statement

Following the recent Government announcement that England will enter an initial four-week period of lockdown, Grand Central has made the decision to temporarily suspend all its rail services from the end of service on Friday 6th November. Customers with tickets to travel between 7th November and 2nd December can claim a full refund or change their ticket to a later date. Tickets remain on sale for trains departing from 3rd December onwards.

After careful weighing-up of our options and following discussions with the Department for Transport and trade union representatives, it’s clear that the difficult but necessary measure of taking a short period of hibernation is our only course of action. We enjoyed tremendous support from our customers after resuming services following the first national lockdown, and we thank them for their patience once again.

Grand Central’s open-access business model means, unlike most train operators, we rely exclusively on income from ticket sales, with no subsidy from Government. The new lockdown will bring an inevitable fall in passenger numbers, meaning it is not possible to continue operating during this period.

With no trains in service, some of our crew and associated staff will be supported by the Government furlough scheme during this period. Our staff continue to be a source of great pride to Grand Central, thanks to their understanding, professionalism and commitment. We thank you.

We also understand our passengers may have questions over refunds and cancelled services, and we have a dedicated web page to answer those queries and guide you to the relevant source of information. Click here to visit to the page.

Grand Central will be back soon, please continue to follow official advice on safe travel and social distancing.

Richard McClean
Managing Director
Grand Central